TERMS AND CONDITIONS OF USE

Attention: PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS OF USE REFERRED TO THOSE MANTIONED BELOW, BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE WEBSITE https://hoteldanube.bg/

The use of this website confirms that you have tacitly accepted the Terms and Conditions presented below. If you do not agree to these Terms, please do not continue your access on the Site.

-All pages of the site https://hoteldanube.bg/are the property of the company RODI OOD.

 

  1. TERMS OF USE

All users of the Website https://hoteldanube.bg/ are obliged to respect these Terms of Conditions of the Website.

This Agreement establishes your use of the Website located at the address https://hoteldanube.bg/  and is constituted between RODI OOD (hereinafter referred to as “Danube Hotel”, “our”, “we” or “us”) and you, acting on your behalf or a buyer, member or supplier on whose behalf you have registered (hereinafter referred to as “You”). By using, viewing, transmitting, retaining, storing and/or using the information and materials of the Website, the services or functions offered in or by the Website or the content of the Website, in any way, you agree to each of the Terms And the Conditions set forth below, and you waive any right to claim ambiguity or error in this Agreement. The data and information are presented on the Website for informational purposes only. Hotel Danube reserves the right to modify unilaterally and without any prior notification: the content, presentation form and / or the structure of the Website at any time and will have no responsabilities in this regard, the changes made is considered to be accepted by You continuing accesing the Website after the appearing of the Terms and Conditions on the Website.

You and Danube Hotel are independent contractors and no agency, partnership, joint venture, employee-employer relationship is being pursued and will not be created by this Agreement.

The data relating to other companies are used with the express agreement of all parties involved and can be changed or modified at any time, at their request.

Viewing the services (images / text) and implicitly making the reservation, is equivalent to understanding, reading and accepting the terms and conditions of this contract, the confidentiality policy of cookies and of the agreement / acceptance of the rental contract made available to the CUSTOMER / BUYER.

 

  1. BOOKING – APARTMENT

The reservation is made directly on the website https://hoteldanube.bg/, on the specialized websites, at the tourist agencies or at the telephone number PROVIDED ON OUR WEBSITE!

Each type of reservation / price apartment / room has a different cancellation policy.

  • The non-refundable reservations made online must be paid by credit card online – in advance, before the arrival date, the amount collected will not be refunded in case of cancellation. The total value (100% in full) of the accommodation will be retained by Danube Hotel.
  • Reservations made through the telephone as well as reservations made on the website are considered confirmed only after the written and / or telephone confirmation by Danube Hotel.
  • The unpaid reservations and not guaranteed ones will not be withheld.
  • In case of No-SHOW, Danube Hotel reserves the right to withhold the amount of the accommodation and to give the apartments for sale for the rest of the reserved period.

 

  1. CANCELLATION OF RESERVATIONS
  • The non-refundable reservations are canceled with the full payment of 100% of the price of the reserved service package and / or advance – as the case may be.
  • Group bookings – additional fees and / or policies are charged – as appropriate. Please request additional information.
  • Reservations with free cancellation (unsecured by credit / debit card) until 12:00 (local time) three days / two days before arrival without cancellation fee. (Depending on the season and availability).
  • Other policies depending on the type of apartment / room and depending on the season / availability / market demand.
  1. PRICES

The price of an apartment, rooms – is variable and differs depending on the time, day, season, month, availability, as well as depending on the number of persons and the desired facilities. (more details on the reservation page).

  1. CHECK- IN IF CHECK-OUT

The APARTMENT / ROOM (check-in) can be made starting at 14:30.

The APARTMENT / ROOM (check-out) should be made before 11:00.

EARLY CHECK IN – if you want the apartment before the appointed time of check-in, the request can be honored within the limit of availability and / or additional charges may apply – depending on availability / requirements – please request more information by phone.

LATE CHECK-OUT – if you want the apartment to be left later than the hour established by check-out, the request can be honored within the limit of availability and / or additional taxes can be applied, 10% of the price paid per accommodation per hour – in availability / requirements function, please ask for more information by phone and 100% of the amount of the night of accommodation for over 5pm.

* In case the guest, after the hour communicated by CHECK OUT, leaves luggage in the room, not stored clothes, things not stored in the luggage – they will pay an additional charge for using the room for 10 per hour (and / or the same as in the case of LATE CHECK-OUT)- they will pay an additional charge for using the room for 10 per hour (and / or the same as in the case of LATE CHECK-OUT). In case the client is contacted and does not respond to the property, the client is entitled to collect the client’s belongings and deposit them at the reception, charging him / her the tax until they are collected.

If, within 24 hours, the customer does not pick up their luggage, they will pay a deposit fee of EUR 10 per day until they are picked up.

**Guests wishing to leave their luggage FREE in the space provided for luggage for 24 hours without additional costs. After this period, the same fees apply as in case of non-lifting of luggage and late check-out.

  1. ACCOMMODATION CAPACITY

The prices presented by Danube Hotel are according to the number of clients, in case this rule is violated you have to pay additional taxes for the number of clients staying in the apartment / rooms and not declared at the reception.

Guests can be welcomed at any time, provided they do not stay in the rented room / apartment.

Any person under the age of 18 is considered MINOR. Accommodation is guaranteed and the child can sleep in bed with parents for children aged 0-5 – within the space available. The accommodation of unaccompanied minors is not allowed within Danube Hotel unless they are accompanied by an adult, legally empowered, a teacher or any other person who can represent them.

* The accommodation of children over 6-7 years old is possible only with their registration in the apartment / room – so adult rate is paid, in case they cannot use the beds together with their parents.

  1. ADDITIONAL SERVICES

The cleaning of the apartments / rooms is carried out according to the legislation in force, please take into account the signage located inside your room / apartment in order to inform the waiters about their cleaning.

Linen and towels are changed every three to four days of accommodation or at the client’s request. To signal your desire to change linens and towels, please leave them on the floor or in the shower. DO NOT use linen and / or towels to remove footwear, dyed hair, creams of any kind, etc. It is forbidden to leave the property with objects that do not belong to you (towels, bathrobes, mugs, glasses, spoons, books, magazines, vases, batteries, bulbs, etc.).

“DO NOT DISTURB!” – enter the apartment / room only with your permission;

“PLEASE DO CLEANING!” – cleaning is done in your apartment / room;

  1. SMOKING

According to the legislation in force smoking is strictly forbidden in all apartments within Danube Hotel. In this way we would like to inform you that we only have rooms for non-smokers but we have specially arranged places (outdoors – terrace) to be able to smoke.

  1. PETS

Pets are not allowed.

  1. PARKING SPACE AND CARS

Depending on the availability of HOTEL DANUBE, it provides free parking spaces for guests during the stay – accommodation (one parking lot per room/apartment). The reservation of the parking place must be made at the time of accommodation.

Parking is video supervised but we do not take responsibility for damage or theft on the surface of our property. To avoid such incidents please do not leave valuables inside cars or in sight. We do not take responsibility in case of theft or damage on the surface of our property.

  1. LOST OBJECTS

We recommend using the safe available at the reception for storing valuables. We do not take any responsibility for forgotten, lost or allegedly stolen items within our property. Any forgotten object is kept for a period of 30 days from the date of check-in after which it is unavailable to the sanitation facility with which RODY LTD holds a contract valid at that date.

  1. PEOPLE WITH DISABILITIES

Rooms can be easily accessed by persons with disabilities, please request information upon check-in.

  1. DISPUTE AND CLAIMS

WE RESERVE THE RIGHT TO DEVELOP THE CARD OF OUR GUESTS IN THE FOLLOWING CASES:

– YOU HAVE A REFUNDABLE BOOKING (NO CANCELLATION);

– YOU HAVE NOT PAYED THE ACCOMMODATION SERVICES;

– YOU HAVE DAMAGED PROPERTY;

– YOU SUBSTRATE OBJECTS WHICH DO NOT BELONG TO YOU;

– YOU DID NOT CANCEL THE ACCOMMODATION AT THE CONTRACTUAL DEADLINE;

– YOU HAVE NOT INFORMED THE TIME OF CHECK-OUT OF THE ROOM;

– YOU CONSUMED FOODS / PRODUCTS AND DID NOT PAY FOR THEM.

The settlement of the notifications and the complaints is made in the order of their receipt. The maximum term is 30 calendar days from their receipt. We will try to resolve any complaint or dispute amicably. If this is not possible then it will fall under the jurisdiction of the Silistra courts.

  1. AVAILABLE PAYMENT METHODS

The payment of the services provided by RODY OOD – HOTEL DANUBE is made at CHECK – IN full for the entire reserved period unless otherwise specified in the contract concluded between ARODY OOD – HOTEL DANUBE and the client, any verbal agreements are not taken into consideration.

  1. THE SERVICES PROVIDED BY RODY OOD – DANUBE HOTEL CAN BE PURCHASED BY THE FOLLOWING PAYMENT METHODS (subject to availability):

– CASH PAYMENT AT RECEPTION – at the time of accommodation;

– CARD PAYMENT AT THE RECEPTION – at the time of accommodation;

– PAYMENT BY BANK TRANSFER – only with prior communication of proforma / fiscal invoice and payment instructions.

– PAYMENT CARD ONLINE – (depending on availability);

– PAYMENT THROUGH BOOKING.COM or any other travel agency or tour operator.

  1. CUSTOMER SELECTION

We reserve the right to forcefully evict the clients who harm the company without further comments and explanations. The services already paid will not be returned. Any client must comply with the terms and conditions as well as the quiet program that he is informed for at the moment of making the reservation, as well as the rules of social and moral coexistence.

Any violation of the terms, conditions, policies or moral norms and social cohabitation gives RODY OOD – HOTEL DANUBE the right to immediately terminate the contract / accommodation, without any notice.

We reserve the right to select our clients, to refuse the accommodation and the access to the property of the clients in a state of intoxication under the influence of hallucinogenic substances or which do not adhere to a dress code suitable for our property and which, by their attitude, harm the image of RODY OOD – HOTEL DANUBE or disturb other customers.

  1. PURPOSE AND DISAGREEMENT OF LIABILITY

The Website is only available to natural or legal persons who can enter into valid contracts in accordance with the applicable law. The Website and the services offered by the Website are not available to minors.

The Website and the materials contained herein are provided by us for information purposes only. By providing these materials, we do not undertake to provide services or consultancy of a legal or other nature. The information contained on the Website is based on sources considered to be accurate and credible, and we have made reasonable efforts to ensure the accuracy of the information. However, RODY OOD – HOTEL DANUBE does not guarantee the updating of the information presented on the Website.  RODY OOD – HOTEL DANUBE will not be liable for any direct or indirect damages suffered or invoked by you from malfunctions of the Website.

  1. COPYRIGHT

RODY OOD – HOTEL DANUBE authorizes you to explore this Website only if the use is for personal purposes, non-commercial and provided you maintain all the symbols and texts regarding copyright and the intellectual and industrial property rights that the original materials contain on any copy of them. The website and the content presented on it, may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the permission of RODY OOD – HOTEL DANUBE, unless you download, submit or print a copy of the materials presented on this Website, using a single computer, exclusively for your non-commercial use.

The entire content of the Website is the property of RODY OOD – HOTEL DANUBE, according to the legal provisions regarding copyright and intellectual and industrial property rights. The unauthorized use in any way of any material on the Website, is punished according to the Romanian legislation. In a situation of non-compliance with these conditions, you are not authorized to use this Website and you must destroy all printed or saved materials in the computer.

Unless otherwise stated, all names, logos, trademarks, service marks, and trade names are the property of RODY OOD – HOTEL DANUBE, and may not be used by anyone for any purpose without our prior written consent.

  1. PROCESSING OF PERSONAL DATA

YOUR RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA – View all details here.

  1. LINKS TO OTHER WEBSITES

The Website may contain links or references to other Websites offered solely for your assistance. If you use these links, you will leave the Website. We have not analyzed these Websites, do not control them and we are not responsible for these Websites and / or their content. RODY OOD – HOTEL DANUBE reserves the right to disable links from any third party to the Website. Remember that whenever you submit information online, this information can be collected and used by strangers. RODY OOD – HOTEL DANUBE does not guarantee the security of any information you obtain online. By accessing those Websites and using the products and services on them you make them exclusively at your own risk.

  1. DISCLAIMER, EXCLUSION OF WARRANTY

THE WEBSITE AND ANY INFORMATION, CONTENT AND / OR MATERIALS RELATED TO THESE ARE PROVIDED ON THE BASIS OF THE “AS IS” PRINCIPLE, WITHOUT ANY WARRANTIES.

NO ORAL STATEMENT, WRITTEN CORRESPONDENCE OR ANY INFORMATION PROVIDED BY WWW.HOTELDANUBE.BG, IT WILL NOT CREATE ANY WARRANTY OF ANY FAILURE, AND YOU SHOULD NOT BASE ON ANY SUCH STATEMENT OR INFORMATION.

We do not take any responsibility for the accuracy, content or availability of information found on other Web sites that are linked to the Website. We are not responsible for the malfunctioning and security of telephones, electricity networks, electronic networks, networks, the Internet, computers, hardware or software items, for their failure, delay or difficulty. Furthermore, we are not responsible for the incorrectness of the information whether it is caused by Internet users or any of the equipment or software associated with or used by the Website or human errors that may arise in processing any information related to the Website. The Website may contain technical defects or typographical errors or omissions. RODY OOD – HOTEL DANUBE is not responsible for any typographical, photographic, technical or price errors (including, but not limited to the wrong hotel / apartment / room prices), that appear listed on our Website. RODY OOD – HOTEL DANUBE reserves the right to make changes, or improvements to the Website and to the products or programs described in such information at any time, without any prior notification.

We reserve the right to cancel or modify reservations, when a client is found to be engaged in fraudulent or inappropriate activities, as well as in circumstances where it appears that the reservation contains or results from a mistake or error.

RODY OOD – HOTEL DANUBE, its suppliers or other parties that are mentioned on this Website, are not responsible for any loss (including, without limitation, those resulting from lost profits, data loss or business interruption), results from the use, inability to use or the results of using this Website, any Website linked to this Website or from the materials, information or services contained on any of these Website, whether they are based on a guarantee, contract or any other legal provision and whether or not it has been warned about the possibility of such losses. If the use of materials, information or services on this Website results in the need for service, repair of equipment or data, assume the costs incurred by them.

  1. CLAIMS

By accepting these Terms and Conditions you agree to indemnify RODY OOD – HOTEL DANUBE, its branches, affiliates, directors, agents and employees, acquitted of any complaint or request, including reasonable attorneys’ fees, made by a third party in connection with or resulting from a breach by you of this agreement or the documents it incorporates or your violation of any law or the rights of a third party. The fact that we do not act in connection with violations committed by you or by others, it does not mean that we waive our right to act with respect to similar or subsequent violations. You are fully responsible for maintaining the confidentiality of your password and account and for all activities related to it.

 

  1. REMOVAL OF LIABILITY

BY USING THE WEBSITE, ALL USERS MAKE known AND AGREE THAT THE DAMAGED PARTS ARE RELEASED, DOWNLOADED AND CONSIDERED NON-INFO AND ARE NOT RESPONSIBLE FOR ANY LIABILITY WITH REGARD TO ALL SITE RELATED ASPECTS (INCLUDING BUT NOT LIMITED TO ANY DISEASE, LOSS, DISPUTE, PHYSICAL INJURY, DEATH, DAMAGE TO THE PROPERTY, AND COMPLAINTS BASED ON RIGHTS OF ADVERTISING, FAILURE, OR INFRINGEMENT OF PRIVATE LIFE, REASONABLE FEES OF ADVOCATES AND COURT) WHICH CAN APPEAR FROM USE OF THE WEBSITE OR ACCEPTANCE, POSSESSION OR THE MISCELLANEOUS USE OF THE INFORMATION, MATERIALS, SERVICES OR PRODUCTS .ELATED TO THEM OR OBTAINED FROM THEM. WE RESERVE THE RIGHT THAT ANYWHERE, WITHOUT ANY LIABILITY, TO RESTRICT OR REFUSE ANYONE’S ACCESS TO SITE AND SERVICES, THE CONTENT, MATERIALS AND FUNCTIONS.

  1. ACCESS AND INTERFERENCES

You will not use any method of copying the Website, the content or the information contained therein without our prior written consent. You agree not to use any device, program or method that interferes with or attempts to interfere with the proper functioning of the Website or any transaction that is made through the Website. You agree not to copy, reproduce, alter, modify, create derivative works or publicly display any content on the Website without the prior written consent of us or a third party.

The information you provide to us (i) must not contain any virus, “Trojan horses”, worms, logic bombs or other computer programming methods aimed at damage, interference with the purpose of affecting, intercepting or expropriating any system, data or information and (ii) will not create obligations on our behalf and will not cause losses (in whole or in part) for the services of our ISPs or other providers.

  1. APPLICABLE LAWS

This Website is managed by RODY LTD – HOTEL DANUBE from its headquarters in Silistra, Bulgaria. You may not use / export the materials and services on this Website or any copy or adaptation that violates the law. If you access the Website outside Bulgaria, you do so at your own risk. These Conditions will be observed in accordance with the laws of the Bulgarian state. Use of the Website is unauthorized in any jurisdiction that does not have the effect of applying all provisions of these Terms and Conditions. You agree that any legal action arising out of or in connection with the Terms and Conditions this Agreement will be resolved by the competent courts in Bulgaria.

 

  1. COMMUNICATION

Questions or comments regarding the Website and the information contained in the Website may be sent by e-mail to contacts@danube-hotel.com by the written address transmitted to RODY LTD – HOTEL DANUBE from Svoboda Street, no. 1, Silistra, Bulgaria. Any communication or material transmitted to us via Website or Internet Email is transmitted on a non – confidential basis.

 

RODY OOD – HOTEL DANUBE may change these conditions at any time by modifying this announcement. You should visit this page periodically to review these conditions. Certain provisions of these conditions could be canceled by certain announcements or legal conditions located on certain pages of the Website.

TO BE ABLE TO USE THIS WEBSITE YOU SHOULD READ AND FULLY AGREE WITH THESE TERMS. BY CONTINUING VISITING THIS WEBSITE IS PROVIDED THAT YOU AGREE TO THESE RULES.

Revised: February 2019